Frequently Asked Questions

General Questions

What's the difference between ON1 Plus Pro and ON1 Plus Basic?

ON1 Plus Pro memberships include the ON1 apps as part of the membership. ON1 Plus Basic memberships include everything in ON1 Plus Pro except for ON1 apps.

What's included with ON1 Plus Pro?

ON1 Photo Apps

You own them forever, rent free. That's right, you OWN the software - rent free by joining ON1 Plus. The software will never expire.

Access to Premium Content

Full access to all ON1 Plus posts. Download or watch video courses streaming on demand. Participate in community discussion forums. Send private messages to coaches and other members. Entry to Live Q&A's and other events. Submit photos to gallery for critique. Receive new photography training content published weekly.

Family license pack with five activations

Every ON1 app includes a license good for activation on 2 computers. With ON1 Plus Pro, you can activate ON1 Photo Apps on up to 5 computers.

Personal Photography Coaching

More elaborate topics that will go beyond the general getting started videos. Featuring both in the field training and of course post processing. Private access and personal engagement with coaches like Matt Kloskowski, Hudson Henry, Colby Brown, Scott Davenport, Blake Rudis, Liz LePage, Doug Landreth, Brian Matiash, and Nicole S. Young. Learn from the Pros and other ON1 Community members. Get your photos critiqued, ask Matt or Hudson anything, attend privately held webinars, and learn at your own pace.photos critiqued, ask Matt or Hudson anything, attend privately held webinars, and learn at your own pace.

FREE upgrades - including the next version of ON1 Photo

Active ON1 Plus Pro memberships will always receive the latest and greatest version of ON1 Photo. Never worry about being out of date, as an active ON1 Plus Pro member you will always receive free upgrades to new versions.

Over 100 advanced workflow video courses

These training videos feature front-to-back, beginning-to-end editing workflows. It will include things you want too consider in the field shooting. Editing workflows beginning with a RAW file and finishing by ordering a print and all the steps in between. Apps covered not exclusively ON1 Photo 10, but also Lightroom, Photoshop, and Landscape and Travel photography.

Access video library on any device

Exclusive videos will be available to watch on any device. Available in both streaming and download. Using the custom ON1 Plus web dashboard you will be able to save favorites. Pause video and move over to another device or come back later and pickup right where you left off.

Monthly Loyalty Rewards - eBooks, presets, videos, and much more

Our monthly download of additional creative content as a gesture of our appreciation to our loyal upgrading customer will include even more rewards for ON1 Plus Members.

50% off all ON1 items in the store

Enjoy discounted pricing on everything sold in the ON1 store (limited to eBooks, presets, videos).

ON1 Plus Partner Discounts

As a member you may take advantage of additional discounts provided by our industry friends such as 500px, Smugmug, Nations Photo Lab, Nicolesy, the Matiash Shop, and more.

What's included with ON1 Plus Basic?

Personal Photography Coaching

More elaborate topics that will go beyond the general getting started videos. Featuring both in the field training and of course post processing. Private access and personal engagement with Matt Kloskowski and Hudson Henry. Includes special guest coaches Brian Matiash, Nicole S. Young, Blake Rudis, and Liz LePage. Learn from the Pros and other ON1 Community members. Get your photos critiqued, ask Matt or Hudson anything, attend privately held webinars, and learn at your own pace.

Access to Private Member Web Site

This is where you get all your ON1 Plus benefits. Download or watch video courses streaming on demand. Participate in community discussion forums. Send private messages to coaches and other members. Entry to Live Q&A's and other events. Submit photos to gallery for critique. Receive new photography training content published weekly.

Over 100 advanced workflow video courses

These training videos feature front-to-back, beginning-to-end editing workflows. It will include things you want too consider in the field shooting. Editing workflows beginning with a RAW file and finishing by ordering a print and all the steps in between. Apps covered not exclusively ON1 Photo 10, but also Lightroom, Photoshop, and Landscape and Travel photography.

Access video library on any device

Exclusive videos will be available to watch on any device. Available in both streaming and download. Using the custom ON1 Plus web dashboard you will be able to save favorites. Pause video and move over to another device or come back later and pickup right where you left off.

Monthly Loyalty Rewards - eBooks, presets, videos, and much more

Our monthly download of additional creative content as a gesture of our appreciation to our loyal upgrading customer will include even more rewards for ON1 Plus Members.

50% off all ON1 items in the store

Enjoy discounted pricing on everything sold in the ON1 store (limited to eBooks, presets, videos).

ON1 Plus Partner Discounts

As a member you may take advantage of additional discounts provided by our industry friends such as 500px, Smugmug, Nations Photo Lab, Nicolesy, the Matiash Shop, and more.

Why ON1 Plus?

We are a small company founded on a passion for photography. ON1 Plus is about giving you the Ultimate ON1 experience while offering our customers ongoing value. It's simple, Plus means you get more from ON1.

How does ON1 Plus work?

Prior to purchase, you will create and/or login with your existing ON1 user account. ON1 Plus requires a user account. The user account is where you'll access ON1 Plus Coaching and other Plus benefits. From the ON1 user account, members can view the ON1 Plus benefits, browse exclusive content, view streamed videos on demand, manage memberships, and view order history. At the end of the membership term (monthly or yearly) you are billed for the following term to remain as an active ON1 Plus member and continue enjoying your benefits.

For ON1 Plus Pro users, the apps is registered to your user account and remains available there - FOREVER. You own the software - RENT FREE.

Does ON1 Plus require a user account?

Yes, both ON1 Plus Pro and ON1 Plus Basic accounts require you to create or login to a user account.

How long does my ON1 Plus status last?

Depends on the membership term you decide to purchase. Most memberships are yearly. From time to time we will offer a monthly membership as well.

What if I decide to cancel my ON1 Plus membership?

You may cancel your Plus membership any time through your user account. If you cancel, your access to Plus content will be revoked. Any software licenses and apps acquired during your membership will remain valid.

Will I be automatically renewed?

Yes, ON1 Plus members will automatically be billed after each term unless they decide to cancel from their accounts.

ON1 Plus Pro Questions

As an ON1 Plus Pro member, do I own the software?

Yes, plain and simple. ON1 Plus Pro includes a perpetual (never-ending) license for ON1 Photo apps. Even if your Plus membership expires, the software license remains yours, forever. The software is yours to have and enjoy forever.

Is the software subscription based?

No, the software license included with ON1 Plus Pro is NOT on a subscription cycle and will not expire. If you decide to let your ON1 Plus Pro membership expire you will keep the software.

Do I need to be online to access my desktop apps?

You will need to be online initially to download the installer. After the download completes an internet connection is not necessary to use the software. Additional content as a member of ON1 Plus will be available to download and store locally for offline play or viewing such as training videos and eBooks.

Can I still purchase ON1 apps without a membership?

Yes, you can still purchase ON1 apps without signing up for an ON1 Plus Pro Membership.

Coaching Questions

What is coaching anyway?

ON1 Plus photography coaching is a personal, and fun way to improve your photography. It's unlike anything else. Online video training offers convenience. You get to watch what you want when you want it. Even binge watch it. Download the courses or view them online. Seminars and workshops are great for inspiration and can be personal if you need a question answered. But they're not very convenient and can be very costly. Personal coaching from ON1 closes that gap. Our team of industry leading coaches offer you the foundation needed with video training on core topics (ON1, Lightroom, Photoshop and Capturing Photos right now). Then we give you private member-only access to ask questions to coaches, get photo critiques, submit photos to be edited by our coaches, participate in live Q&A "ask anything" sessions, and even get a plan of attack on which videos you should watch to get the skills and results you want.

Is the coaching for a beginner or an advanced photographer?

This is aimed at someone who is in the beginner to intermediate skill range. You'll get the most out of it. The best way to know if it's for you is this: do you have questions relating to ON1, Lightroom, Photoshop or any other photography questions? If the answer is yes, then our coaches are experts and they'll be able to help.

Is it for photographers only, or will design topics be covered?

This is for photographers. If you're a designer, but you work with photos then you'll definitely get something out of it too.

What is a typical week like on the personal coaching web site?

A typical week would look something like you checking in a few times on the Plus blog in the ON1 site. This is where the coaches will post news, times for the monthly "live" events (Q&A and critique sessions, and editing sessions). They'll also post interesting links, tutorials, and other videos that come with coaching. We'll also offer "ask us anything" Q&A sessions with one or more of the coaches. Those Q&A and critique videos go in to the main video library so you can watch them anytime. There's also going to be photo challenges with prizes. If you're looking for something to keep you engaged, ON1 Plus is perfect for you.

So that's the typical week?

It is. However, one of the best parts of this personal coaching experience is we're nimble. Some of the best videos we've ever done in our coaching programs have come from the group input or questions/topics that came up in the discussions. Whether it's news about a new camera, or a post processing style, being quick and nimble gives us the opportunity to easily adapt and bring you timely, personal and fun content throughout the year.

Are there specific topics to be talked about each month?

In a way, yes. The coaches will have new topics to talk about in the discussions each month. But there are more topics to help keep you accountable and driven toward getting better in photography. Of course, the discussion area is open so you can post a question about any topics you'd like. But, in addition to answering questions, the coaches are there to keep you motivated. So if you check in with ON1 Plus, you'll get assignments, tasks and other things to keep you moving ahead.

Can I send questions directly to ON1 Plus Coaches?

Absolutely. The site has a way for you to send messages directly without posting to the entire group.

Do I get to download and keep the videos?

Yes and no, most all of the videos will be available for download to view offline. Shorter one-off videos that aren't a part of a course or series are not gaurenteed to be made available for download. All videos are available to stream online as long as your membership is active.

Will they work on my iPad or other tablet too?

Sure will!

Do you recommend watching the videos first, or should I wait?

This one is up to you. Some people think of it like a college class and a textbook. You read the textbook (watch one of the video courses), and then go to class to ask questions and discuss (hop online to the personal coaching website and discussion area). Other people will jump in to the discussion area and ask a question. From there, one of the coaches can answer your question and direct you to the right videos to watch to get you more info on the topic you're interested in.

Can I get ON1 Coaching without being an ON1 Plus member?

ON1 Coaching is only available with the purchase of an ON1 Plus Pro or ON1 Plus Basic membership.

Terms and Conditions

ON1 Plus Terms and Conditions

Welcome to the terms and conditions (Terms) for ON1 Plus. These Terms are between you and ON1, Inc. and/or its affiliates ("ON1.com" or "Us") and govern our respective rights and obligations. Please note that your use of the ON1.com website and Plus membership are also governed by the agreements listed and linked to below, as well as all other applicable terms, conditions, limitations, and requirements on the ON1.com website, all of which (as changed over time) are incorporated into these Terms. If you sign up for a Plus membership, you accept these terms, conditions, limitations and requirements.

ON1.com Privacy Notice

Cancellation

You may cancel your Plus membership any time through the user account. Memberships are auto renewed. If you cancel, refunds or account access and/or availability is determined and/or granted by an ON1.com employee. Refunds will be granted if your account has not made any eligible purchases or taken advantage of any ON1 Plus member benefits such as downloadable content or software activation.

Eligible Purchases

They are limited to certain products sold on the ON1.com website. Products eligible for Plus members either as a bonus or paid for will be designated as such on their respective product pages. Special fees, and/or taxes may still apply to eligible purchases. If only some items in your order are eligible for Plus, you will pay applicable charges for the ineligible items.

Other Benefits

Click here for information about additional Plus benefits.

Limitations

  • We reserve the right to accept or refuse membership to anyone purchasing an ON1 Plus membership.
  • You may not transfer or assign your Plus membership or any Plus membership benefits, including promotional codes, eBooks, presets, or videos for Plus memberships or benefits, except as allowed in these terms.
  • Plus members are not permitted to purchase or distribute any ON1 Plus benefits for the purpose of resale, rental, or sharing using ON1 Plus benefits.
  • Plus members are not allowed to share their login information with anyone.
  • ON1 may choose to add or remove certain Plus membership benefits at any time.

Fees and Renewal

The membership fee for Plus is stated on the Plus web pages on our website. We may offer different membership terms, and the fees associated for different memberships may vary. The Plus membership fee is non-refundable except as set forth in these Terms. Taxes may apply on either or both of the membership fee for Plus.

Credit cards or Paypal are currently the only form of acceptable payment for your ON1 Plus membership. Do not sign up for Plus using a debit card as form of payment.

Upon renewal, if your credit card is declined for payment of your membership fee, you will have 14 days to provide us with a new credit card or updated Paypal account or your ON1 Plus membership will be canceled. If you provide us with a new or updated card and the transactions is successful within 14 days, your membership renewal period will be based on the original renewal date and not the date of the successful transaction.

Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your plus membership will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable membership fee and any taxes, using any credit card or paypal account we have on record for you.

Trial Memberships

We will sometimes offer certain groups, partners, and/or customers various trial or promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offers. Such trial members may at any time (through the User Account) choose not to continue or to continue a paid membership at the end of the trial period.

Agreement Changes

We may in our discretion change these Terms, ON1.com's Conditions of Use and Privacy Policy, or any aspect of Plus membership, without a written notice. If any change to these terms is found invalid, void, or for any reason not enforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. Your continued membership after we change these terms constitutes your acceptance of the changes. If you do not agree to any changes, you must cancel your membership.

Termination by ON1

We may terminate your Plus membership at our discretion without notice. If we do, we will offer you a prorated refund based on the number of FULL months remaining in the membership. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of the Plus membership, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

Limitation of Liability

In addition to other limitations and exclusions in on1.com's conditions of use, in no event will we or our directors, officers, employees, agents or other representatives be liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any other damages of any kind, arising out of or related to ON1 Plus. Our total liability, whether in contract, warranty, tort (including negligence) or otherwise, will not exceed the last annual membership fee you paid. These exclusions and limitations of liability will apply to the fullest extent permitted by law and will survive cancellation or termination of your ON1 Plus membership. Certain state laws do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply to you, and you might have additional rights.

Get a closer look at what Plus offers

Get the best value.

ON1 Plus Basic
Excludes ON1 apps

$5999/yr

  • ON1 Photo RAW - You own it forever, rent free
  • FREE upgrades to apps with active membership
  • 5-pack family license
  • Monthly loyalty rewards - eBooks, presets, videos, & more!
  • Private & personal access to industry leading educators
  • Trackable progress on video courses
  • Private library with hundreds of how-to & workflow videos
  • ON1 Plus User Dashboard
  • 50% off all ON1 items in the store
  • ON1 Plus Partner Discounts

ON1 Plus Pro
Includes ON1 RAW & Upgrades

$14999/yr

  • ON1 Photo RAW - You own it forever, rent free
  • FREE upgrades to apps with active membership
  • 5-pack family license
  • Monthly loyalty rewards - eBooks, presets, videos, & more!
  • Private & personal access to industry leading educators
  • Trackable progress on video courses
  • Private library with hundreds of how-to & workflow videos
  • ON1 Plus User Dashboard
  • 50% off all ON1 items in the store
  • ON1 Plus Partner Discounts

FAQs »

100% Satisfaction Guarantee

1 year membership, billed annually

Cancel Any Time