Our Money-Back Guarantee
Every ON1 purchase comes with a straightforward refund window, so you can find out if it’s the right fit without the risk of getting stuck with something that isn’t. If an unresolved issue with our support team keeps you past that window, we’ll work with you on that too.
30 Days
Every ON1 purchase, including pre-orders and subscriptions (pre-orders from the release date, subscriptions from your order date)
What’s Eligible
This guarantee covers all ON1 software and subscription purchases. Add-ons like presets, eBooks, and video courses aren’t eligible for a refund.
The 30-Day Guarantee
Every ON1 software purchase includes a 30-day refund window. If it isn’t the right fit within your first 30 days, contact us and we’ll refund your purchase in full.
Pre-Orders
Pre-ordered a title that hasn’t shipped yet? Your 30-day window starts on the release date, not your order date. You get a full 30 days with the finished software before you have to decide.
Subscriptions
Subscriptions are billed on an ongoing basis. Cancel within 30 days of your order date and we’ll refund your payment in full. After 30 days, that payment is final, and your subscription stays active through the end of the term you paid for.
Still Working Through a Problem?
Sometimes an issue takes longer than 30 days to resolve. If you’ve been in touch with our support team about a problem that isn’t fixed yet, tell us. We’ll extend the guarantee while we keep working the issue.
Have a Question About Your Purchase?
Our support team can check your order, walk through a refund, or pick up where an open issue left off.