July 31, 2020 | 13402 Views | By Craig Keudell

What a Ride Continues & We Hear You!

When I set out to write the three-part series about the ON1 past, present, and future, my goal was to paint a picture of a company that listens to photographers and outlines all the cool stuff we have in the works. I’ve read every one of your comments and emails; some good and some bad. Both are great and thank you for all the comments, feedback, and requests. The ON1 team considers all customer feedback invaluable, and I want to take the opportunity to address the most common themes. In the spirit of complete transparency, let’s dig in!

1) Improving ON1 Photo RAW

We are reaching out to individual customers who have had problems with 2020.5 slowness, brushing issues, or other related performance issues. Many of you have already been contacted by our team, and rest assured, we will be addressing them as soon as possible. With software, we need to make sure we understand the problem first, determine the severity and specific system, and then come up with a plan to address it. In the spirit of the last 15 years, we will do our best to make it right with every customer.

2) The Future of ON1 Photo RAW

The release of ON1 360 and ON1 Photo Mobile has many of you asking about the future of our flagship product, ON1 Photo RAW. There are many ways we are experiencing photography today, and computers are still the center of many photographers’ workflows. Rest assured, ON1 Photo RAW, as a stand-alone product, is very much still in development and will be FOREVER. We know Photo RAW will be the center of many customer’s workflows for a very long time. Our team is tirelessly working on improving performance and stability and inventing significant feature enhancements and technologies for ON1 Photo RAW. Stay tuned. Cool stuff is coming very soon, hint, hint. 🙂

3) Subscription or no subscriptions?

Believe it or not, there are many people out there that prefer subscriptions. That said, there are just as many people who despise subscriptions when it comes to photo editing software. We hear both of you! Years ago, we promised ON1 Photo RAW customers that we would NEVER FORCE THEM INTO A SUBSCRIPTION when it comes to their desktop computer software. This is still and will always be the case with ON1, period. We know it’s a popular choice for many customers to “own” their desktop computer software. You can keep asking about subscriptions, but the answer will always be the same. 🙂

4) Why is ON1 360 only available as a subscription?

As mentioned above, some customers love subscriptions and the peace of mind knowing they are always up-to-date with the latest and greatest from ON1. Unlike desktop software that once you develop it, technically, you can stop working on it. Meaning, if you stop supporting, improving, or fixing bugs, there are no additional costs to a company. An ongoing service comes with ongoing monthly costs to the company, regardless of additional support or improvements. Meaning, we have no other choice but to offer this “service” as a subscription because we incur ongoing costs to store and manage your photos in the cloud every month. ON1 is not a large company that can subsidize service costs through advertising, selling you hardware products, or by disregarding and monetizing your privacy, as some of the larger providers do. I’m not judging other company’s business models. I’m just saying that it is not ON1’s model. We value your privacy, and we stand by the commitment we made years ago: we will NEVER force you into a subscription for our desktop software or sell your privacy. See #3 above.

5) Adobe®, Affinity®, and Capture One® workflow customers, you’re in luck!

We’ve always been inventing cool, time-saving technologies in the form of plug-in products. Soon we will start offering ON1 plug-in compatibility for those who use Adobe, Capture One, or Affinity products as their hub for their photography workflow. You will soon see some new, exciting plug-ins from ON1 that will again put ON1 at the top of your list of goto photography plug-ins. Any new plug-ins we release will benefit ON1 Photo RAW owners as well. This means the new plug-ins, with the latest technologies, will be incorporated as new features inside ON1 Photo RAW.

6) ON1 Plus is still and will always be the #1 education resource for all things ON1 and Photography related.

As we release new products and provide new features and technologies, ON1 Plus will expand and grow its stable of industry educators to meet your needs as continuing to be that trusted resource. ON1 Plus will remain separate from ON1 360. We have big plans for the future of ON1 Plus, and I hope to see you there.

Feel free to drop me an email at any time. Just send it to this address. I will do my best to reply and make sure ON1 continues to meet your photography needs for many more years.

Best,
Craig Keudell
President & Founder
Take Photography Further


63 comments on “What a Ride Continues & We Hear You!”

  1. On July 31, 2020 at 4:29 pm Paul Scicluna wrote:

    Thank you Craig for such a wonderful product such a pleasure to use love all the the little extras that you and your team put together keep up the good work

    Paul

  2. On August 1, 2020 at 4:05 am Carmen K wrote:

    Fantastic Craig. I love On1 and I’m so happy and reassured of the quality of product and service you are dedicated to providing us. I’m looking forward to what is coming ahead. Thank you to the entire team. You are all awesome!

    Carmen

  3. On August 1, 2020 at 6:29 am JimDE wrote:

    Craig, thank you for your response. I am glad to know you will continue to support RAW. I believe it is the best and easiest to use post processing software available. You and your team have done a wonderful job bringing it as far as you have as fast as you have. I am looking forward to the future.

    Jim

  4. On August 2, 2020 at 6:21 pm Renee Vallieres wrote:

    Very happy to ear that it will work with Affinity ! Great news!
    Thank You

  5. On August 6, 2020 at 10:33 am wpolischuk wrote:

    Thanks Craig. Love your product. Keep up the good work!

  6. On August 6, 2020 at 10:35 am Malcolm Thornton wrote:

    Craig, is there any way to improve the plugin capability with Lightroom Classic. Unfortunately I still have to use Lightroom as the core to managing my images (LR still has too many features in keywording, publishing, and searching/browsing that ON1 does not have yet). Problem is when using Lightroom as a plugin, ON1 becomes a destructive edit, and I would love to be able to save and re-edit my images again. I understand this may be an adobe issue now, but any assistance in workflow between ON1 and LR would be appreciated.

  7. On August 6, 2020 at 10:45 am Wesley Allen wrote:

    Thanks Craig. I love the transparency On1 provides and am very happy I migrated to these shores.

    I’m one who’s leery of subscriptions, having escaped Adobe, but I do love using my iPad for photo editing. So the lack of “lock in” makes me feel very comfortable trying 360 at some point in the future (I did a month subscription to try it out, it’s not quite where I need it to be to justify the added price but I see where it’s going and I’m very excited).

    Stick to this path. It’s a good one and I hope On1 can always pay the bills and dream of cool new stuff.

  8. On August 6, 2020 at 10:56 am Brian Martin wrote:

    Very comforting to know that some thing you have put your eggs in will still be available as stand alone product. Well done. As for improvement the only thing I am missing (rarely used) was a 3rd part add on to Light Room. It allowed you to check where the focus point was in a photo. Some times I am looking a fairly old pic and don’t remember which focus point was used. Since that is my only complaint/suggestion. Keep up the good work.

    Brian

  9. On August 6, 2020 at 11:06 am Donald Baird wrote:

    I am concerned that I’m not seeing improvements to ON1 Photo RAW. It seems like your efforts have been directed toward ON1 360 and ON1 Photo Mobile and those that use Adobe, Capture One, or Affinity products as their hub. I’m not interested in any of those. I purchased ON1 Photo RAW to be my only post processor and I want to continue to use ON1 Photo RAW as my hub, but seems like I’m being left behind. Adobe Camera Raw and others seem to be marching right along with improvements for being the hub.

    1. On August 6, 2020 at 12:58 pm Subias Gilles replied:

      I agree 90%; why spend so time in development to make ON1 PR LR, Affinity, C1 etc compatible instead of include features of those in ON1, so the ON1 user can put them in trash and use only one software, i.e. ON1 PR ? Should be the only way to forget LR, PS, Affinity, DxO, Luminar, Exposure etc !
      The desktop user will be so happy to work with ony one app !!!
      (sorry for my poor english)

    2. On August 6, 2020 at 1:26 pm GUY PERKINS replied:

      100% agree.
      And in addition having had my On1 Plus membership deactivated, I now find it too expensive to rejoin. In the UK we have a 20% tax on top of the $80 fee. Too much on an annual basis.
      I have committed a lot of time and money to On1 and in many ways it is a brilliant product. But is a bug free version too much to ask for?

    3. On August 7, 2020 at 5:23 am Hilger Prast replied:

      I quite agree. It seems to be generally symptomatic for our time that developers and manufacturers are always creating “new” features that suggest great progress, but often do not represent real improvements. I’ve been using ON1 since Suite 8, buying the updates every year, and I’ve been having problems since RAW 2017, but until then, everything has continued to run smoothly. Then the problems started – for me mainly in the area of presets. Presets from previous versions were not taken over correctly or not at all, black and white suddenly became colored, others several times with fragmented names. Endless mails were exchanged with the helpdesk over the years. The respective recommendations (new installation etc.) never really helped. Since RAW 2020, the list display of presets no longer works properly: it hangs, falters, breaks off. In the thumbnail view, everything works fine – but the list view is clearer, so I would rather work with it again. To cut a long story short: I would appreciate it if more time and money would be spent on optimizing and stabilizing existing and basic features, which are already very versatile and leave nothing to be desired, instead of more and more gimmicks that don’t really improve the quality of the whole ON1 product.

  10. On August 6, 2020 at 11:09 am Brenda Forsey wrote:

    I am very happy with ON1 RAW continuing to be a stand alone product, i left Adobe because of the Subscription.,. it is a fabulous program..,.but…I do not want subscription so i have the cs6 version ext…the last version you could actually oiwn! I am a hobbiest and enjoy photography, and i do take photos for our community gardens…and enjoy the versatility of On1 Raw..and i also have Affinity and am so happy to hear that you are developing on1raw as a plug in for the affinity programs….as i have all 3. I found ON1 RAW a couple years or so …ago…and have never looked back. Thankyou for the education you provide, and always moving the product forward. I have recommended this program to all my photography friends…and they have also purchased the program. Thankyou for your message and I look forward to the progression of this fabulous program!

  11. On August 6, 2020 at 11:12 am Elizabeth Girardeau wrote:

    I continue to be impressed with this company and its product. I would not be where I am in photography were it not for ON1. I continue to recommend it to others. And I look forward to what is to come with this ever evolving company and its products.

  12. On August 6, 2020 at 11:20 am Roger Conrad wrote:

    Thanks for the commitment to keeping ON1 Photo RAW on a perpetual license. I hear a lot of subscription lovers argue that paying for periodic upgrades is has the net same financial impact as a subscription. To me it’s not the financial side that bothers me most – it’s control. I don’t want to lose control of the edits that I made if I choose to not subscribe or upgrade. I want to be able to make the decision whether an upgrade merits the extra outlay of cash. You had a rocky start with ON1 Photo RAW, but you recovered and have continued to deliver the product value that made me want to buy your upgrades.

    I like the ON1 mobile app, but I don’t like the lack of control of where I can put the RAW file. Again, the subscription model is denying me the control while taking my money. Without control of the RAW file, ON1 Mobile loses value for me. If you sold a perpetual license version, without the 360 service, that allowed me to copy the RAW file from my iPhone to my iPad or desktop, I would gladly purchase it. I can see how 360 needs the subscription to work, but I just don’t need that kind of online service.

  13. On August 6, 2020 at 11:39 am Jeffrey Ornstein wrote:

    Craig:

    I am really glad their is no subscription for desk-top (I never doubted you!).

    Also, I sold 50-60 members of out photography club on the desk-top version and I don’y have to back track.

    Thanks for all the great improvements and updates.

  14. On August 6, 2020 at 11:40 am Jeffrey Ornstein wrote:

    Please don’t mind the lousy spelling!

  15. On August 6, 2020 at 11:46 am james welsh wrote:

    I am glad to hear that there will be a plug-in for Affinity Photo.

    Please continue working on the bugs in On1, and I will be very happy.

  16. On August 6, 2020 at 11:53 am David Hammermaster wrote:

    Yes. Ditto to all the other comments about the great work you and On1 are doing. The transparency is also very much appreciated. Hopefully the negative comments won’t make you regret being so transparent. Critique from your biggest fans is important, however.

    And Yes, I left Lightroom when Lightroom went to subscription model. I totally understand and accept the notion that online services such as 360 require a subscription. It makes sense. Desktop applications? Not so much.

    Cheers to your on-going efforts and for the fantastic efforts of your Team. It is obvious they love their work and their dedication to photography as an art and a science (tech).

    –David

  17. On August 6, 2020 at 12:13 pm JimDE wrote:

    Thank you Craig. I am really pleased to hear that you still consider us photographers important to you. On1 Raw is the center of my photography workflow and remain that way.

    I have found that Raw is so much easier to use than Photoshop which gives me more time to go out and photograph the beauty that is all around us.

    Jim

  18. On August 6, 2020 at 12:14 pm carl@wisgold.com wrote:

    I am not a professional, but taking and editing photos shot on my rural, dead-end-road, southern Wisconsin farm keeps me sane! Thanks for remembering and servicing those who cannot afford really expensive equipment and have merely “better than average” computing power (and Windows 7, I hate Windows 10).
    I love On One Plus as there is something I can learn every day. I will never be a 360 subscriber, and my internet is slow, but there is so much that is beautiful around me I always must stop to capture it. But the smell of ripening popcorn and summer grasses remain only in my nose and my memory. Can’t share them!
    Thanks again, On1!
    Colleen

    1. On August 6, 2020 at 3:41 pm Charles Rodgers replied:

      You paint a vivid picture Colleen – lovely writing. And I remember my trips to Wisconsin many years ago. 👍

  19. On August 6, 2020 at 12:16 pm carl@wisgold.com wrote:

    Whenever I get the chance, I do tell others who take pictures about On1. Love you guys!
    Colleen

  20. On August 6, 2020 at 12:17 pm David Riley wrote:

    Thanks for the comprehensive explanation. If I’m honest, I’ve enjoyed several years of improvements in On1 Raw. What you did not confront was that ON1 360 is a dual product – both a photo synching feature and a cloud storage service. Including the ability to synch in On1 Photo Raw (or via an extra purchase) is something I’d like, since I use three computers and a NAS. However, I have no use for cloud storage and find subscription fees to be onerous. By way of explanation… I’m a retired computer scientist for whom photography is an avocation. As such, I have a strong aversion to software leasing, which is why I abandoned Adobe software.

  21. On August 6, 2020 at 12:18 pm Howard Simcox wrote:

    Really enjoying Photo Raw and slowly expanding my familiarity and skill set. I am a serious amateur photographer with a full-time non-photography career. So sadly, I do not find myself out with my camera every week. While I watch cable tv about every day, I do not edit photos every day or even every week. I cannot justify adding a recurring monthly payment for photo editing software into my household budget. So I love the stand-alone option with Photo Raw and am happy to hear of its long term place in your product lineup.

  22. On August 6, 2020 at 12:25 pm Enrique Valdes wrote:

    Thanks Craig, I love ON1 RAW, because I quickly get the result I want with my photos, it is very friendly software, keep it up.

  23. On August 6, 2020 at 12:30 pm Larry Smith wrote:

    Craig:
    Over the past many years, I have migrated from Adobe PhotoShop, to Elements, to Lightroom, to Luminar and to ON1 RAW. You have created a remarkable editing program that has both the power and all the tools to accomplish effective image editing. If you are seeking “amateur” customers like me, however, a few thoughts to consider. While the layout, sliders, and tools are relatively easy to master, Luminar 4 provides far better capabilites with AI, sky replacement, and the intuitive use of masks. Such is offered only as constructive criticism for your consideration as you continue to improve ON1 RAW.

    1. On August 6, 2020 at 6:47 pm Robert Barr replied:

      Larry,

      You need to ask yourself this question regarding Luminar and “AI” – do you want to control your artistic development of your photos or do you want your computer to do it for you? Get it?

  24. On August 6, 2020 at 12:47 pm Paul Bataille wrote:

    Dear Craig,

    I joined ON1 a couple of years ago, when compared to now, the software was buggier, slower and more basic. After incorporating the two monitor possibility, I decided to switched from Lightroom to ON1 as my central photo editor, and never regretted it so far. I love working with it. It’s become more stable and reliable. It has everything that I need, and more.

    True, when purchasing updates, all in all financially you may not be much better off than with a subscription system. The software in my opinion is friendly priced, updates for owners perhaps less so. But as others have pointed out: money isn’t the only reason to prefer non-subscription software.

    I’ve been a member of ON1 plus for a year. Though I certainly picked up a thing or two, my main feeling as a reasonably seasoned photo editor was that it’s mainly a lot of repeating more of the same stuff over and over, while the few things that were really worth while for me to pick up on, were hidden in videos that mainly dealt with stuff that’s basic for me. That, and the fact that I don’t really want or need a platform to share a lot of experiences or images, made me decide to leave ON1 Plus.

    All in all I’m very happy with ON1 Photo RAW as it is now. Though perhaps here’s not the best place to mention it, but there’s one little annoyance, and I’ve mentioned that before: with Nikon JPG’s, the software doesn’t show which lens was used.

    And frankly, the Dutch translation of some of the menu items is sometimes clumsy and ehre and tehre even downright silly and wrong. I could help with that if you wanted to. (Maybe it’s been improved, I don’t know, I hastily switched back to the English version, even though I’m Dutch).

    Thanks for writing and for reading. Be well.

    Paul

  25. On August 6, 2020 at 12:52 pm Ian Cocks wrote:

    Very pleased to hear that ON1 Photo Raw will stay as a stand alone product. Keep up the good work. Many thanks.

    Ian

  26. On August 6, 2020 at 1:24 pm Des Benjamin wrote:

    All credit to you for this communication. Sometimes you reach out and receive apparent criticism, it isn’t. It is mistrust of an avaricious world. My personal issue with subscription services is to do with control. Many will be made redundant soon and have to stop their subscriptions as a consequence. How dishonourable it would be to then remove the software they need for their hobby right at the time when they need it most.

    Do good work (you do), be good humans and you will make a good living and be proud of yourselves. I run a Hospital in the middle of Covid in the UK, all our folk are working to protect others with every skill they have.

    Support them, make their world better, you are working for these and other good people. Serve them well.

    Thank you,

    Des

  27. On August 6, 2020 at 1:35 pm Terry Smith wrote:

    I’m still hoping for a version for Linux. I’ve switched from Photo Raw to Darktable when I rebuilt my PC after Windows 10 went south on me. It is the best available for Linux, but it doesn’t compare to Photo Raw. Please cosider a Linux version.

  28. On August 6, 2020 at 3:09 pm Bill Hernandez wrote:

    Thank you for keeping the software away from the subscription model.
    I will always be a customer.

    Also, thank you for supporting Capture One and Affinity products!!! That’s a game-changer.

  29. On August 6, 2020 at 3:23 pm Warren Kaplan wrote:

    I’m especially pleased to hear about your future commitments.
    Having just upgraded my desktop, including a high-end Nvidia graphics card, many of my (and it seems others’) problems solved themselves. Specifically overall workflow speed, brushing and Wacom tablet response. An expensive fix, but I was overdue for a hardware upgrade.
    However, adding new equipment was not without its own set of problems. Moving the program to a new platform isn’t transparent enough. I’m hoping that On1 Sync when it debuts will address more than just moving photos and sidecars. What I need is an easy way to move the program with all of the presets, keywords, plug-ins, and other customizations from old to new and to keep them in sync between my desktop and laptop. No matter what I do on the laptop or phone, ultimately all of my final editing and organization happens on the desktop and that is where I want my entire library to reside.

  30. On August 6, 2020 at 4:42 pm David Bozsik wrote:

    Thanks for the followup. I will be jumping back and forth between the two programs until newer things come out. I enjoy many of the features that Photo Raw offers and that is why I have been with it since you began.

  31. On August 6, 2020 at 5:40 pm William Westerhoff wrote:

    Craig,

    I love ON1 Photo RAW.

    As you may know, I have been one of those who was greatly concerned that your great talents were being diverted to 360. I am very please to see that you are making a full commitment to Photo RAW.

    I am looking forward with great anticipation to your 2021 version.

    You and your crew are the greatest!

    Thanks
    Bill

  32. On August 6, 2020 at 6:23 pm Albert Elias wrote:

    Craig,

    Thanks for the updates on the product line and your willingness to share with your customers keeping in touch with the needs of your customers and responding to them is the life (success) of any business. I am still on the learning curve with the software and making the transition from Lightroom is like trying to get a kid off sweets. But eventually you find out what’s good for you.

    Keep the communication coming, missed getting to meet you at WPPI.

  33. On August 6, 2020 at 6:28 pm Luc Poirier wrote:

    Hi
    The subscription way, is maybe offensive for many, but most of us understand that to improve the product you need new money all the time, and subscription is a solution. WHY NOT OFFERING AFTER 3 to 5 YEARS OF SUBSCRIPTIONS, that anyone for any reason wanting to stop their subscription could keep their latest version fully working as long as they please.This should help you get people reluctant to have to pay for a service they don’t have new needs for to join.

  34. On August 6, 2020 at 7:20 pm Gary wrote:

    Great stuff, Craig. Keep up the good work. One of the most enjoyable aspects of photography to me, is editing. Fine tuning that small percentage of my images that have the potential to be good… or sometimes, great. And that means making a cup of coffee and sitting down in front of my 27″ monitor, with the light just right in my study and no outside distractions. Enormous fun. In other words, it doesn’t mean messing around in some other location on my iPad or iPhone.
    I will always be a member of ON1 Plus. Partly because of the great content it brings but also because it I am happy for it to provide an ongoing income stream for you guys. By the way, I de-Adobied myself a few years ago BECAUSE it went subs only and like Des above, I value the control that ON1’s model gives me.

  35. On August 6, 2020 at 9:37 pm Petr Krenzelok wrote:

    We need improvements to the Photo RAW itself. While 360 might be cool and completly fine addition, it also caused a distraction from the Photo RAW development, as just very little was added to 2020.5.

    Luminar is improving their AI sky replacement including scene relightning, while PR AI masking is really lacking. Healing / erase brushes are lacking too, in comparison to PS.

    As for Portait module – it is so weak in comparison to Portrait Pro features or Luminar, that I think it should be either drastically improved, or scrapped altogether.

    I also wish for the multiple color selection for masking. Or – why not to add e.g. a liquify and not push ppl to PS or Affinity?

    Ppl are really willing to use PR 2020 as a one stop shop, but it needs to improve on its core features first. Adding bells and whistles does not improve the experience and will only widen the gap between the PR and competing products.

    1. On August 10, 2020 at 12:33 pm Craig Keudell replied:

      All great points Petr, are you sure you haven’t been spying in our product roadmap meetings? 🙂 Very cool stuff coming to Photo RAW very soon.

      1. On August 11, 2020 at 11:02 am Petr Krenzelok replied:

        Just a common sense of a veteran, watching the trends and hoping to stay with the on1 just for the sake of fun 🙂

  36. On August 7, 2020 at 12:28 am james gardiner wrote:

    Great news about Capture One plug-in Craig, that will make a huge difference !

  37. On August 7, 2020 at 1:43 am Roger Moss wrote:

    Many thanks for your personal approach to communication – the goodwill generated generates a sense of involvement, which in turn provides feedback to improve the products.
    I’m currently on my third purchase, and the current version finally fits my requirements and way of working. An observation: combining the functionality of both LR and PS has resulted in a requirement for extra file storage. In LR the only addition to each original NEFs is a small sidecar file, with no need for a large ‘work file’ to be generated for edits.
    A ‘lean-and-mean’ option would be a real step forward in my eyes.
    That said, I’m staying with you, and looking forward to future refinements.

  38. On August 7, 2020 at 3:38 am Dave Tucker wrote:

    All I can say really is we (wife and I) use ON1 Raw as our main platform – and thank the guys for giving us a great bit of kit that has really helped our workflow and produce images that we enter in international salons and exhibitions.
    We switched to ON1 as a non subscription package – and we are so glad we did and as the cost of PR is less than a year’s sub to Adobe it is very cost effective.

  39. On August 7, 2020 at 3:56 am Roger Carver wrote:

    Looking forward to new developments for ON1RAW, none 360 version – bug free if possible. Can we have camera profile for the Pixel phone camera please.

  40. On August 7, 2020 at 6:35 am Allen Russell wrote:

    Craig

    ON1 Raw is an important part of my photography post-production work. I do appreciate communication such as this post now and then. It keeps a personal touch in our tech world.

  41. On August 7, 2020 at 8:13 am Kathryn McBride wrote:

    As an On1 plus member and an Adobe subscriber, I can say to you (just as I say to everyone else needing photo editing software) that On1 Plus is the best subscription that I have. There is more interaction, more training, and more goodies than anything else that I pay for. As a graphic designer, I am locked in to the Adobe subscription (possibly for life, which I resent), but there is no such feeling with On1. I am very grateful to you all for creating such wonderful products. Well done!

  42. On August 7, 2020 at 9:18 am Frank Godino wrote:

    Craig,

    All good news and I appreciate your efforts to stay connected to the community. Just wondering when your video editing portion of On1 is coming out. I’m starting to work with video a bit now and look forward to seeing what you have in store with video.

    Thanks,
    Frank

  43. On August 7, 2020 at 9:32 am John Scott wrote:

    I appreciate the efforts of expanding the services and products. I have not been able to get the software to work on Samsung phone. I would be happy to work with you on debugging the problem. I don’t even know how to report the problem. I travel a lot and share my photo products from the field, so I had hope in this synchronized technique. I switched from Adobe products to ON1 but now after two photoshoots, I may have to go back to Lightroom.

  44. On August 7, 2020 at 11:35 am adkeroco@adkero.com wrote:

    Been using the software for years now. 90% of my editing is done in ON1 Raw. Can we please get rulers in the software.

  45. On August 7, 2020 at 11:48 am Michael Gavin wrote:

    I really like working with On1, but the level feature in cropping is really hard to use.

  46. On August 7, 2020 at 12:34 pm Catherine Gardner wrote:

    Hi Craig, It would be great if we could access Topaz Denoise AI and or Sharpen AI from ON1. If we could have this I would no longer need to use PS. Unfortunately I find that ON1 is lagging behind in both of these areas.

    1. On August 7, 2020 at 5:09 pm Mark Laurendet replied:

      Thank you for the work on plugin support.
      In the future I think I may add some of the Topaz apps to my collection and would like full plugin support for topaz products.
      I am currently trying out the free camera app for my phone, looks nice.

  47. On August 7, 2020 at 2:42 pm Robert Jaspers wrote:

    Dear Craig,

    Thank you for your e-mail as a reply to our concern!
    I am looking forward to the improved On1 Photo raw.

  48. On August 7, 2020 at 3:21 pm Pierre wrote:

    Craig,

    I left On1 because some of the features did not work well for me (quite a few years ago). Your communication is tempting me to give it another try. Thank you. Being able to talk to the developers is a dream. At the same time, I believe it is good business for you too as feedback is worth gold.

    I currently use PS (subscription) and Luminar. I hate subscriptions. It totally removes the incentive for the company to innovate and improve. So why do I still use PS? I have not found other software with an equal or better healing brush.

    While some might benefit from your proposed plug-ins, they are the very thing I want to run from. I want a one-stop software that totally eliminates the need for me to also use other software. I need the software to be easy to learn and use, yet to be powerful (I know this is difficult to achieve). A person needs a Ph.D. in PhotoShop to get the best out of it. Still, the other programs are just not as good.

    Here is my main point: I don’t want to pay for PhotoShop for these number of features, AND Luminar for those three features, AND Topaz for Denoise and enlarging, AND On1. The price of all these programs quickly gets astronomical. Plug-ins still require me to pay for multiple software apps.

    So please give me just one program with features soooooo good that I only have to pay you rather than also paying four or five other companies. As long as your customers are still tied to other software it remains easier for them to leave you once their next update eliminates their need of you. Providing a well-rounded package that is the best while we no longer need to use other programs locks us in and prevents us from flirting with other companies.

    Thank you,

    1. On August 8, 2020 at 1:36 am Subias Gilles replied:

      You say in better words what I tried to tell in my previous post, so I agree 100% 🙂

  49. On August 8, 2020 at 4:33 am Robert Benyon wrote:

    ON1 is my primary processor and I love the layout and workflow. The masking options are excellent. BUT, I have grown to accept that as a “do it all” package PR does not do well in certain areas especially sharpening and noise reduction, stacking operations and HDR. Therefore I have simply accepted that I need other software such as Topaz AI denoise, Affinity photo and Aurora HDR. That does not mean I have to keep buying their latest versions especially as I don’t plan to change my camera or lenses. I don’t think PR will beat these “specialist” progs any time soon, so I would like PR just to be as fast and stable as possible.

  50. On August 8, 2020 at 1:58 pm Adam Rubinstein wrote:

    Greetings Mr. Keudell and thank you for your candid and transparent approach. In my industry, we live or die based on our reputation and results. That aside, I would like to share my impressions of PR and the direction of On1. First, I’ve been using On1 software since the days of Perfect Photo, either version 8 or 9. While I have been one of On1’s biggest proponents in the blogosphere I have not shied away of expressing my views when I’ve believed that On1 has fallen short.

    What initially attracted me to On1’s approach were two primary features namely the non-destructive workflow and the ability to work on files without being tied into cataloging. In my mind these were really innovative and desirable approaches.
    Throughout the years, I’ve stayed with On1 as my primary DAM having used Adobe, Corel, and nearly every other product on the market. In many ways, I though of On1 as the “Apple” to the “Adobe PC”. Unfortunately, I believe that On1 has fallen way behind with respect to technology and these desperately needed improvements have been forsaken in favor of adding the “360” asset management component.

    Compared to the innovations in PS, PR lacks at the most fundamental level context sensitive fill, advanced blending modes, brush creation/selection, robust noise reduction and sharpening. These can be construed as basic features and it doesn’t include PR’s absence of selection tools, gradients, AI, advanced cataloging, or more complex features.

    In my mind, it is imperative that On1 reconsiders its innovative past and rededicate its mission to creating the most powerful and flexible DAM imaginable in its PR software. I appreciate that this is no small undertaking but it is essential to sustaining and distinguishing PR from the pack of Affinity, Capture 1, DxO, or even the free Darktable, etc. Thanks for listening.

    1. On August 10, 2020 at 12:47 pm Craig Keudell replied:

      Thank you Adam for the feedback. I hear your concerns and I assure you, there will be significant improvements coming very soon. We are a small company trying to do very big things. This is not an excuse, just fact. We will be addressing the areas you mention now that we have built the “foundational technologies” required to make all of the back end stuff happen. Again, thanks for the constructive criticism, it’s very helpful and we are on it!

  51. On August 9, 2020 at 7:12 am bcaskey wrote:

    I have been a member of ON1plus since its beginning. However, my being on fixed income and my other post processing software, financing these products has become a problem. I’m hesitant to discontinue ON1plus, but cuts have to be made.
    Would it be possible to offer Plus on a multi-layer option? Different needs at different levels and different costs.
    Bill

  52. On August 10, 2020 at 4:08 am Robert Benyon wrote:

    Hi Bill. Good point. I think the ON1 Plus forum should be available freely to all owners of the software as it is an excellent source of info from long-time users and IMHO could do with a dose of “new blood”. ON1 would also benefit as many niggles with software are sorted in the forum thereby reducing the burden on their tech support.

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