ON1 Plus FAQs – ON1

Frequently Asked Questions About ON1 Plus

General Questions

What's the difference between ON1 Plus Pro and ON1 Plus?

ON1 Plus Pro memberships include the ON1 apps as part of the membership. ON1 Plus memberships include everything in ON1 Plus Pro except for ON1 apps.

What's included with ON1 Plus Pro?

  • ON1 Photo RAW

    You own them forever, rent free. That's right, you OWN the software - rent free by joining ON1 Plus. The software will never expire.

  • Access to Premium Content

    Full access to all ON1 Plus posts. Download or watch video courses streaming on demand. Participate in community discussion forums. Send private messages to coaches and other members. Entry to Live Q&As and other events. Submit photos to the gallery for critique. Receive new photography training content published weekly.

  • Family license pack with five activations

    Every ON1 app includes a license good for activation on 2 computers. With ON1 Plus Pro, you can activate ON1 Photo RAW on up to 5 computers.

  • FREE upgrades - including the next version of ON1 Photo RAW

    Active ON1 Plus Pro memberships will always receive the latest and greatest version of ON1 Photo RAW. Never worry about being out of date, as an active ON1 Plus Pro member you will always receive free upgrades to new versions.

  • Personal Photography Coaching

    More elaborate topics that will go beyond the general getting started videos. Featuring both in the field training and of course post-processing. Private access and personal engagement with Matt Kloskowski and Hudson Henry. Includes special guest coaches such as Blake Rudis, Tamara Lackey, Jim Welninski, Colby Brown, James Brandon, Don Komarechka, Whitney Harlacher, Colin Smith, Liz LePage and more. Learn from the Pros and other ON1 Community members. Get your photos critiqued, ask anything, attend privately held webinars, and learn at your own pace.

  • Access to Private Member Web Site

    This is where you get all your ON1 Plus benefits. Download or watch video courses streaming on demand. Participate in community discussion forums. Send private messages to coaches and other members. Entry to Live presentations and other events. Submit photos to the gallery for critique. Receive new photography training content published weekly.

  • Over 100 advanced workflow video courses

    These training videos feature front-to-back, beginning-to-end editing workflows. It will include things you want to consider in the field shooting. Editing workflows beginning with a RAW file and finishing by ordering a print and all the steps in between. Apps covered not exclusively ON1 Photo RAW, but also Lightroom, Photoshop, and Landscape and Travel photography.

  • Access video library on any device

    Exclusive videos will be available to watch on any device. Available for both streaming and download. Using the custom ON1 Plus web dashboard you will be able to save favorites. Pause video and move over to another device or come back later and pick up right where you left off.

  • Monthly Loyalty Rewards — eBooks, presets, videos, and much more

    Our monthly download of additional creative content as a gesture of our appreciation to our loyal upgrading customer will include even more rewards for ON1 Plus Members.

  • 50% off all ON1 items in the store

    Enjoy discounted pricing on everything sold in the ON1 store (limited to eBooks, presets, videos).

  • ON1 Plus Partner Discounts

    As a member, you may take advantage of additional discounts provided by our industry friends.

What's included with ON1 Plus?

  • Personal Photography Coaching

    More elaborate topics that will go beyond the general getting started videos. Featuring both in the field training and of course post-processing. Private access and personal engagement with Matt Kloskowski and Hudson Henry. Includes special guest coaches such as Blake Rudis, Tamara Lackey, Jim Welninski, Colby Brown, James Brandon, Don Komarechka, Whitney Harlacher, Colin Smith, Liz LePage and more. Learn from the Pros and other ON1 Community members. Get your photos critiqued, ask anything, attend privately held webinars, and learn at your own pace.

  • Access to Private Member Web Site

    This is where you get all your ON1 Plus benefits. Download or watch video courses streaming on demand. Participate in community discussion forums. Send private messages to coaches and other members. Entry to Live Q&As and other events. Submit photos to the gallery for critique. Receive new photography training content published weekly.

  • Over 100 advanced workflow video courses

    These training videos feature front-to-back, beginning-to-end editing workflows. It will include things you want to consider in the field shooting. Editing workflows beginning with a RAW file and finishing by ordering a print and all the steps in between. Apps covered not exclusively ON1 Photo RAW, but also Lightroom, Photoshop, and Landscape and Travel photography.

  • Access video library on any device

    Exclusive videos will be available to watch on any device. Available for both streaming and download. Using the custom ON1 Plus web dashboard you will be able to save favorites. Pause video and move over to another device or come back later and pick up right where you left off.

  • Monthly Loyalty Rewards — eBooks, presets, videos, and much more

    Our monthly download of additional creative content as a gesture of our appreciation to our loyal upgrading customer will include even more rewards for ON1 Plus Members.

  • 50% off all ON1 items in the store

    Enjoy discounted pricing on everything sold in the ON1 store (limited to eBooks, presets, videos).

  • ON1 Plus Partner Discounts

    As a member, you may take advantage of additional discounts provided by our industry friends.

Why ON1 Plus?

We are a small company founded on a passion for photography. ON1 Plus is about giving you the Ultimate ON1 experience while offering our customers ongoing value. It's simple, Plus means you get more from ON1.

How does ON1 Plus work?

Prior to purchase, you will create and/or log in with your existing ON1 user account. ON1 Plus requires a user account. The user account is where you'll access ON1 Plus Coaching and other Plus benefits. From the ON1 user account, members can view the ON1 Plus benefits, browse exclusive content, view streamed videos on demand, manage memberships, and view order history. At the end of the membership term (monthly or yearly) you are billed for the following term to remain as an active ON1 Plus member and continue enjoying your benefits.

For ON1 Plus Pro users, the apps are registered to your user account and remain available there — FOREVER. You own the software — RENT FREE.

Does ON1 Plus require a user account?

Yes, both ON1 Plus Pro and ON1 Plus membership accounts require you to create or log in to a user account.

How long does my ON1 Plus status last?

Depends on the membership term you decide to purchase. Most memberships are yearly. From time to time we will offer a monthly membership as well.

What if I decide to cancel my ON1 Plus membership?

You may cancel your Plus membership any time through your user account. If you cancel, you will retain access and membership privileges through the duration of your membership period. At the end of your membership cycle, you will not be billed, and access will be revoked at that time. You may renew your membership at any time through your user account. Any software licenses and apps acquired during your membership will remain valid.

Will I be automatically renewed?

Yes, ON1 Plus members will automatically be billed after each term unless they decide to cancel from their accounts.

ON1 Plus Pro Questions

As an ON1 Plus Pro member, do I own the software?

Yes, plain and simple. ON1 Plus Pro includes a perpetual (never-ending) license for ON1 Photo apps. Even if your Plus membership expires, the software license remains yours, forever. The software is yours to have and enjoy forever.

Is the software subscription based?

No, the software license included with ON1 Plus Pro is NOT on a subscription cycle and will not expire. If you decide to let your ON1 Plus Pro membership expire you will keep the software.

Do I need to be online to access my desktop apps?

You will need to be online initially to download the installer. After the download completes an internet connection is not necessary to use the software. Additional content as a member of ON1 Plus will be available to download and store locally for offline play or viewing such as training videos and eBooks.

Can I still purchase ON1 apps without a membership?

Yes, you can still purchase ON1 apps without signing up for an ON1 Plus Pro Membership.

Coaching Questions

What is coaching anyway?

ON1 Plus photography coaching is a personal, and fun way to improve your photography. It's unlike anything else. Online video training offers convenience. You get to watch what you want when you want it. Even binge watch it. Download the courses or view them online. Seminars and workshops are great for inspiration and can be personal if you need a question answered. But they're not very convenient and can be very costly. Personal coaching from ON1 closes that gap. Our team of industry-leading coaches offer you the foundation needed for video training on core topics (ON1, Lightroom, Photoshop and Capturing Photos right now). Then we give you private member-only access to ask questions to coaches, get photo critiques, submit photos to be edited by our coaches, participate in live Q&A "ask anything" sessions, and even get a plan of attack on which videos you should watch to get the skills and results you want.

Is the coaching for a beginner or an advanced photographer?

This is aimed at everyone from beginner to advanced skill range. The best way to know if it's for you is this: do you have questions relating to photography, ON1, Lightroom, Photoshop or any other photography questions? If the answer is yes, then our coaches are experts and they'll be able to help.

Is it for photographers only, or will design topics be covered?

This is for photographers. If you're a designer, but you work with photos then you'll definitely get something out of it too.

Can I send questions directly to ON1 Plus Coaches?

Absolutely. The site has a way for you to send messages directly without posting to the entire group.

Do I get to download and keep the videos?

Yes and no, most all of the videos will be available for download to view offline. Shorter one-off videos that aren't a part of a course or series are not guaranteed to be made available for download. All videos are available to stream online as long as your membership is active.

Will they work on my iPad or other tablet too?

Sure will!

Do you recommend watching the videos first, or should I wait?

This one is up to you. Some people think of it like a college class and a textbook. You read the textbook (watch one of the video courses), and then go to class to ask questions and discuss (hop online to the personal coaching website and discussion area). Other people will jump into the discussion area and ask a question. From there, one of the coaches can answer your question and direct you to the right videos to watch to get you more info on the topic you're interested in.

Can I get ON1 Coaching without being an ON1 Plus member?

ON1 Coaching is only available with the purchase of an ON1 Plus Pro or ON1 Plus membership.

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