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15 Comments

Support for Canon CR3 format RAW images

We have had the new Canon format with us since February 26 this year when the EOS M50 was released but until now, September 16, we still don’t have native RAW support for this format.  Now Canon have released the EOS-R and the CR3 file format and its new crx codec support both lossless ‘raw’ and lossy ‘craw’ compressions.

CR2, the TIFF based format is no more used by the M50 or EOSR, even with lossless ‘raw’ compression and I suspect that all new Camera releases will new this RAW format.

Please provide native support as soon as possible as the DNG (Adobe DNG converter) or TIFF (DPP) are really not satisfactory when we use ON1.

15 comments on “Support for Canon CR3 format RAW images”

  1. On October 25, 2018 at 5:03 pm ryszardkania57 wrote:

    ON1 promised this update with version 2018…. looks like isn’t included with new 2019 version either.
    ON1 you fail, empty promises, I already switch to adobe lightroom (they are the best)

      1. On March 24, 2019 at 4:29 pm ryszardkania57 replied:

        When I contacted them about this almost year ago. Here is answer from ON1 manager:

        James
        James (on1)

        Apr 25, 12:53 PDT

        Hello,

        Thank you for using ON1! I apologize for the confusion, but we will be supported the .CR3 format in future free updates to the Photo Raw 2018. Unfortunately we do not have an official date on when support for these files will be available at this time, but don’t worry! Our engineering team is committed to providing full support for the files in future updates. I apologize for this inconvenience, if there is anything else I can do for you please reply to this email.

        James
        QA & Technical Support Manager

  2. On December 7, 2018 at 8:38 am Peter Coles wrote:

    This functionality is a must have for Canon owners now so please provide editing ability for this format ASAP.

  3. On January 12, 2019 at 1:03 pm stan McQuown wrote:

    My new SX70HS I bought for my wife uses CR3, disappointing that this has not already been updated to ON1.

  4. On February 28, 2019 at 5:14 pm sebastian.martens wrote:

    Bought an EOS RP yesterday. Support for Cr3 raw files would be essential for me to upgrade my ON1 License

  5. On April 17, 2019 at 10:35 am Ron Snijders wrote:

    So, I just imported a number of CR3-files from the EOS R into PR2019. Apparently, more than a year after the format was introduced, it’s still not supported.
    ON1: Please, an update on this! I’m not usually one to be outraged by anything software-related, but I will spend exactly 0 cents on anything ON1 until I can open these files in PR. I’m usually quite a vocal ambassador for PR, and a few of my friends have bought it after my recommendation. But I cannot honestly recommend this product if it cannot even open the RAW files of a number of very normal cameras.

  6. On April 19, 2019 at 2:23 am NIls van Rooden wrote:

    Too bad, I LOVED ON1 so far, but I need to work with CR3 files, I can load them up but when I zoom in it starts to fail… switching to lightroom for now, sorry

  7. On April 22, 2019 at 8:05 am Don Maclean wrote:

    Yes, even DNGs created by Adobe DNG Converter cannot be opened properly. It is really poor.

  8. On April 26, 2019 at 6:01 am Miles Thorne wrote:

    Do On1 realise this is not just an obscure request. This is Canon users FFS! Just about the biggest Camera manufacturer and nothing in over a year for this. Lightroom has been able to convert them for over a year and when I bought this product It was stated that support was coming in January, it’s now April. Can I get a refund??

  9. On May 16, 2019 at 10:42 am Dirk Straube wrote:

    I was hoping for the 2019.5 update, but it’s still not supported.

    From the release notes:
    Added support for these new camera — Sony SLT-A55V, A33, A6400, RX100VA, Olympus OM-D E-M1X, Panasonic FZ1000 M2, TZ95 (ZS80, TZ96, TZ97), S1, S1R, Ricoh GR III. Note we are still working on Canon CR3 support.

  10. On June 2, 2019 at 4:34 pm Paul Feldman wrote:

    First time real world shoot with new Canon EOSr. Have contacted On1 twice and have received one major update, still no support for CR3. Have been a Plus user since the beginning but I am loosing confidence that On1 is the system for me in the future with my EOSr. I think if On1 does not come up with something in the next 30 days, I am done and going back to Adobe. Hopefully this can get more attention before you loose more subscribers.

  11. On June 12, 2019 at 7:32 am Brandon Burrell wrote:

    Found this thread specifically because I just upgraded to 2019.5 and cannot open my CR3 files. Unfortunately I did not test PR with some CR3 files before upgrading because I made the silly assumption that it would surely be supported, surely in a “.5” release and for a camera that has been out for quite some time. I’m just … a little stunned here. Seems like really good software for the little I’ve used it but… really need raw support for a product called Photo RAW!

  12. On July 2, 2019 at 5:02 am David Rüger wrote:

    Hello,

    I need a time!
    I now need to edit the images, my customers don’t want them anytime. How long do I have to wait or do I actually have to spend money again on ligthroom, which I already did for your product, with the remark, at 2019.1, that there will be support in the next version! Now 2019.5 there is still no support but the promise that it will be in the next update.
    Specifically: When will the update come or at least a usable beta, which I will get then?
    I also can’t tell my customers “someday” they will definitely get their pictures. I just don’t know when it might happen (or not at all).
    Neither should you deal with your customers!

    Translated with www.DeepL.com/Translator

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