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Posts tagged with Windows XP:

Do you offer software for Windows XP?

Windows XP is no longer supported by on1, Inc. ¬†We no longer offer products or support Windows XP inline with Microsoft’s policy.

I received an error message that the background service is missing (-63) – Windows only

Please download the file and follow these instructions for correcting this error.

1. Please close Photoshop

2. Download the zip file

3. Please unzip the downloaded file

4. Once the file has been unzipped, copy the ASTSRV.EXE file to the following location c:WindowsSySWOW64

  • Note: For Windows 32-bit systems, copy ASTSRV.EXE file to this location, c:WindowsSystem 32

5. Please restart the computer, open Photoshop, and you will be able to launch the plug-in