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Posts tagged with Windows 7:

Perfect Photo Suite 9 not showing in Adobe Photoshop CS5

The product is not installing (Windows only)

Before running onOne Software installers, please turn off your UAC (user account control), virus protection, and Windows Firewall .  These can be turned back on after  installing the product.  These programs can block installation of onOne Software.

Windows 7:

Go to: Start>Control Panel>User Accounts and Family Safety>User Accounts>Change User Account Control Settings: You will need to move the slider  to the lowest level (never notify) and restart the computer.

Here is a short video on how to change the UAC (user account control) settings in Windows.

Turn off Windows Firewall:

Go to: Start>Control Panel>Windows Firewall>Security:  Change Settings, take the radial button out of “on” and click  the “off” button, apply and ok.

Disabling Norton Antivirus:

  1. Launch Norton AntiVirus from Toolbar.
  2. Click “Status and Settings” in the left column. Click “Security” and then click “Turn off” in the menu.
  3. Click “Yes” or “OK” in the dialogue box that appears to confirm your choice to turn off the application

If these options are not on your system, do a search on the internet for “How to disable Norton Anitvirus”.  There have been many articles written on how to disable the program.

Disabling AVG:

  1. Right-click on the “Resident Shield” icon located on the right side of the taskbar, then select “Open AVG User Interface.”
  2. Double-click on “Resident Shield” in the middle of the AVG User Interface window. As an alternative, click on “Tools,” then “Advanced Settings,” and then select “Resident Shield.”
  3. Uncheck “Resident Shield Active” under the Resident Shield settings section, then click “Save Changes.” This will disable the Resident Shield but keep the Email Scanner and other virus protection features active.

If these options are not on your system, do a search on the internet for “How to disable  AVG”.  There are many articles written on how to disable the program.

Disabling Kaspersky Antivirus:

1.  Right click on the KAV logo on your tool bar

2.  Pause protection.

If these options are not on your system, do a search on the internet for “How to disable Kaspersky”.  There have been many articles written on how to disable the program.

How to uninstall the onOne Software products?

Here are the instructions for uninstalling onOne Software products.

Note: The files used to uninstall the onOne Software products will also remove any presets you have created.

Macintosh:

  • Please close all applications (Adobe Photoshop, Adobe Lightroom, Apple Aperture, etc)
  • Please download the “remove onOne Files.app.zip” file to your desktop by clicking here.
  • From your desktop, please double click to open and run the program
  • You will see a prompt that states:  Are you sure you want to remove all onOne Software Products?
  • Click OK and the script will remove all onOne Software programs
  • Once the script has finished, you will receive a confirmation that states:  Uninstall Complete
  • Please restart the computer

Windows:

  • Please close all applications (Adobe Photoshop, Adobe Lightroom, Apple Aperture, etc)
  • Go to Start Menu > Control Panel >  uninstall a program
  • Select the onOne Software product and click Uninstall e.g. Perfect Photo Suite
  • Please download the “remove_onOne_files” file to your desktop by clicking here.
  • Unzip the Move_onOne_Files.zip folder
  • Double click to open  the “Move_onOne_Files” file
  • Click Ok to remove all instances of onOne Software
  • Wait until a message appears “Uninstall complete.”

I am receiving error (0xc0000142) when trying to open Perfect Layers 1 (Windows only)

If you are a windows user who has been unable to launch Perfect Layers as a standalone application and receiving a error (0xc0000142)

please download and run our latest updated installers. These include fixes for this issue. The software updates can be found by choosing your product on the right hand side of this page or by following the links below.

If you own Perfect Photo Suite 5.5, please download the Perfect Photo Suite 5.5.4 update.

If you only have Perfect Layers 1, please download the Perfect Layers 1.0.1 update.

I receive error message “Unknown error -108″ (Windows only)

To correct this problem please turn off your UAC (user account control), virus protection, and Windows Firewall.   These programs can block installation of onOne Software.

1. Change the UAC (user account control) settings:

Go to: Start>Control Panel>User Accounts and Family Safety>User Accounts>Change User Account Control Settings: You will need to move the slider  to the lowest level (never notify) and restart the computer.

2. Turn off Windows Firewall:

Go to: Start>Control Panel>Windows Firewall>Security:  Change Settings, take the radial button out of “on” and click  the “off” button, apply and ok.

3. Turn off Virus Protection:

Contact your virus protection company for assistance.

After all of these items have been disabled the software may need to be reinstalled.  When you reinstall please make sure to Right Click on the .exe file and choose RUN AS ADMINISTRATOR.

I am receiving a message with the onOne Library and a Red X – Windows only

Here is the error window you will see:

Please close all of your applications currently open (Photoshop, etc). To remove this error message, please remove the following two files which are parts to the onOne Library:

  1. onOne Library.dll
  2. onOne Library.acel.8bx

These two files help create the onOne menu. These files are in the following location:

Windows: Program FilesAdobeAdobe Photoshop CS4Plug-Ins

 

Please see notes below regarding this issue.

There is an issue with the onOne products when used in Adobe Photoshop CS4 on Windows. This issue causes some of the pop-up menus found within Photoshop CS4 to not appear correctly on screen – the menu items work but the icon for the menus do not appear consistently.

Please note that there is an incompatibility with the Windows version of Photoshop CS4 and the onOne menu. When installing any of these updates for the Windows version of Photoshop CS4, the onOne menu may not be present, as you have seen in the past. If you do not see the onOne menu, you can access the plug-ins from either the Filter > onOne menu or from the File > Automate menu.

The onOne menu will be phased out going forward. Our latest products (Plug-in Suite 5, Genuine Fractals 6.0.4, PhotoTools 2.5, PhotoFrame 4.5, Phototune 3, Mask Pro 4.1.7 and FocalPoint 2) include the onOne panel. To launch the onOne panel, please open Photoshop and then open an image. Go to Window > Extensions > onOne. This will open the onOne panel giving you access to the plug-ins.

 

 

I receive the message “Color scheme has been changed to Windows 7 basic”

This behavior is expected. In order for PhotoTools to draw the window correctly in Windows 7, it must change the theme to basic. This is because Windows 7 renders OpenGL differently than previous versions of Windows. If you click the “Don’t show me this again” in the dialog, you should not see the message in the taskbar. After applying the effects in PhotoTools, the Windows 7 color scheme will automatically change back (if you do not disable this permanently).

Check your video card for compatibility with onOne Software (Windows only)

Most video cards manufactured in the last three years meet these requirements.

  • 1280×800 Minimum Resolution
  • 256 MB dedicated video RAM
  • Full OpenGL 2 compatibility
  • Millions of Colors

It is important have the latest driver installed. Click here to view instructions for updating the video card driver.  

Identify your dedicated video memory (VRAM): Right click on your desktop > choose “Personalize” > click “Display” bottom left > click “Change Display Settings” upper left > choose “Advanced Settings” on the right… This new window will display your dedicated video memory.

Confirm Open GL 2.0 or higher: You may download the OpenGL Doctor application by clicking here. Once you run this application, it will show which version of OpenGL is supported. Please see the example image below (OpenGL support is shown in the red box).

 

For information on all video card requirements and OpenGL, please click here. onOne products utilize OpenGL 2.0 or higher and VRAM to enhance the performance of the preview area.   This allows applications to make fast and fluid changes. This makes tools like the MaskingBrush and the MaskingBug to work.

Much of todays modern graphics software, including tools from onOne and Adobe require OpenGL 2.0 (see Adobe’s Open GL article here). This means you need to have a video card that supports this, plus the most up-to-date drivers from the card manufacture. Just because your video card meets these requirements doesn’t mean that the driver you are using takes advantage of them. Its important on Windows computers to update the video card driver frequently.

White boxes or redraw problems show up when moving palettes or scrolling through the PhotoTools effect list – Windows 7 only

The older products are currently not compatible with the version of Aero that is part of Windows 7.  To get around the white box/redraw issue under Windows 7 you must temporarily disable Windows 7 Aero.  Switching to the Windows 7 Basic UI would be a mode to switch to.

I am receiving error “Could not start up background service (-11)” (Windows only)

If you are receiving an error message like this it can be due to the AST Service not starting up.  This service is partof our activation process.  You can start this manually.

Windows 7

This is due to the User Account Control (UAC) in Windows 7 being turned on. Please adjust the UAC settings (steps 1-5) and then open Photoshop and launch the plug-in.

  1. Go to: Control Panel/ User Accounts
  2. Select the user account
  3. Select “Change User Account Control Settings”
  4. Set the UAC notification slider to “Never Notify”
  5. Please restart the computer
  6. Launch the plug-in again. Once the plug-in is open, you will be able to set the UAC to your preferred setting.

Windows Vista and Windows XP

  1. Please close Photoshop Elements
  2. Go to the Start menu, select Control Panel and then launch Administrative Tools
  3. From Administrative Tools, please launch Services
  4. In this window you should see AST Service and you should be able to right click on AST Service and select properties
  5. Please set the start up type to automatic
  6. Please also choose to start the service if it is stopped
  7. Once you have selected these options, click Apply
  8. Launch Photoshop Elements and you should be able to access the plug-in.