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Posts tagged with error messages:

An error occurred during the process: -2147024891

-151 error

Ononecorefoundation.dll Is Missing From Your Computer- Error Message

This error can occur if there are older plugins lingering in your plugins folder of Photoshop after installing Suite 8 and trying to launch Photoshop.

To correct the error goto your:

[Local Disk (C:)]\Program Files\Adobe\Adobe Photoshop CSx 64bit\Plugins:

Delete any older plugin files of ours that may still be lingering in the plugins folder or a subfolder in the plugins folder.

Another possibility for the error is if you have Photoshop using an additional Plugins folder. This is a preference set in your Photoshop Preferences>Plugins.
Uncheck the Use Additional Plugins folder, then quit and restart Photoshop.

I receive error “Operation could not be completed. ( error -1.)” – Mac only

The software requires Mac OS X 10.6.8 or later to install. If you are running anything prior to the Mac OS X 10.6.8 maintenance release, the product will not install.

I am receiving a Critical Communication Error from Lightroom or Aperture after upgrading to Perfect Photo Suite 6.x

If you previously had Perfect Photo Suite 5 (Plug-in Suite 5) installed and have just installed Perfect Photo Suite 6.x, there is a chance you may see a Communication Error when trying to access the Perfect Photo Suite 6.x from Lightroom or Aperture. Please download the Perfect Photo Suite 6.1 update here. It is located under the Software Updates section on that page.

Note: This update will only work for the following operating systems.

  • Mac OS X 10.6
  • Mac OS X 10.7
  • Windows XP
  • Windows Vista
  • Windows 7


*Note if you are using a Proxy Server, try disabling this and see if you continue to get the error. If this works, you will need to set an exclusion for

I receive error “not enough Ram” when attempting to use Perfect Resize 7 (Mac only)

This error will error when running Adobe Photoshop CS3 or CS4 in Rosetta Mode.   Here is how to change from Rosetta.

  1. Please close Adobe Photoshop
  2. Open a new Finder Window and go to the following location
  3. HD>Applications>Adobe Photoshop (CS3 or CS4)
  4. Right Click on the Adobe Photoshop icon
  5. Choose “Get Info”
  6. Uncheck the box “Open using Rosetta”

I am receiving a message with the onOne Library and a Red X – Windows only

Here is the error window you will see:

Please close all of your applications currently open (Photoshop, etc). To remove this error message, please remove the following two files which are parts to the onOne Library:

  1. onOne Library.dll
  2. onOne Library.acel.8bx

These two files help create the onOne menu. These files are in the following location:

Windows: Program FilesAdobeAdobe Photoshop CS4Plug-Ins


Please see notes below regarding this issue.

There is an issue with the onOne products when used in Adobe Photoshop CS4 on Windows. This issue causes some of the pop-up menus found within Photoshop CS4 to not appear correctly on screen – the menu items work but the icon for the menus do not appear consistently.

Please note that there is an incompatibility with the Windows version of Photoshop CS4 and the onOne menu. When installing any of these updates for the Windows version of Photoshop CS4, the onOne menu may not be present, as you have seen in the past. If you do not see the onOne menu, you can access the plug-ins from either the Filter > onOne menu or from the File > Automate menu.

The onOne menu will be phased out going forward. Our latest products (Plug-in Suite 5, Genuine Fractals 6.0.4, PhotoTools 2.5, PhotoFrame 4.5, Phototune 3, Mask Pro 4.1.7 and FocalPoint 2) include the onOne panel. To launch the onOne panel, please open Photoshop and then open an image. Go to Window > Extensions > onOne. This will open the onOne panel giving you access to the plug-ins.



I am receiving an “Unknown error -65″ (Windows only)

Please make sure you are running the current update of your product in order for this to work. You will want to make sure Nalpeiron services are running.

  1. Go to Start Control PanelAdmin ToolsServicesNalpeiron Licensing
  2. Make sure this is set to Started and running. If not, change the startup type to Automatic, click Apply, then Start, if it is stopped (if you get an error attempting to start this service check the next steps).
  3. Please make sure the Windows Event Log and Task Scheduler are running
  4. Go to StartControl PanelAdmin ToolsServicesWindows Event Log (Right click, go to Properties)
  5. Make sure this is set to Started and running. If it is not, change startup type to Automatic, click Apply, then Start, if it is stopped.
  6. Go to StartControl PanelAdmin ToolsServicesTask Scheduler (Right click, go to Properties)
  7. Make sure this is set to Started and running. If it is not, change startup type to Automatic, click Apply, then Start, if it is stopped.
  8. Go back to the Nalpeiron Licensing Service and attempt to start the service again. If you are unable to start these services, you have an underlying Windows problem and will need to contact Microsoft for further assistance.

Windows Vista Users:

Please make sure you have your User Account Control turned off.

Go to: Start>Control Panel(Classic View)>User Accounts>Turn User Account Control on or off>(Uncheck this box and restart your computer)

Windows 7 Users:

Please make sure you have your User Account Control turned off.

Go to: Control Panel / User Accounts and Family Safety: You will need to turn the UAC to the lowest level(never notify), restart the computer, and then relaunch the onOne Software plug-in.

I am receiving “Unknown error -115″

If you are receiving the following error:  “Unknown error -115″  please follow the steps below to resolve the issue.

  1. Please close all of your applications (Adobe Photoshop, Adobe Photoshop Elements, etc.)
  2. Go to C:/Program Files/onOne Software/License Manager
  3. Double click on the License Manager
  4. Once the License Manger is open, please enter your license number and choose Activate
  5. Once this has been done, please launch the onOne Software product

“onOne plug-in” is running outside of this application

Please do not cancel this window and allow the plug-in to launch. You will not need to select the onOne icon in the dock. This window will remain open in the background while using the plug-in.

onOne products work inside of its own application that communicates with Photoshop. Using an external application made it faster for onOne to add support for Photoshop. You may see a dialog, such as the one shown below in Photoshop if you click out of the onOne plug-in. While you are using one of the onOne plug-ins, Photoshop is in a waiting state. When you Apply or Cancel your work in the onOne plug-in your image will return to Photoshop.

For example, this is how the message appears using Perfect Resize 7.5 plug-in:

Screen Shot 2013-07-18 at 2.35.35 PM